12/29/2023 0 Comments Prognocis my health records![]() There are so many better programs out there for less money and trouble. Service is way overpriced for what you get. Although we were advised that training was included, we did not receive training from Prognocis when we onboarded with them, leaving us to fend for ourselves in learning their bewildering program. It is not intuitive, is difficult to navigate, and the output reports come out looking unprofessional. ![]() The program looks like it's from the 90s. At the time we dropped Prognocis in 2017, they still had multiple support cases (trouble tickets) open and unsolved from 2013. Reps are difficult to understand and incredibly slow to help. They did help other practices that were victims of the breach, but refused to help us clean up the mess they made. They notified our practice of the breach of their system and then declined to assist with any of the resulting fallout, costing our company many thousands of dollars. CONSÄata breach - their system was not secure enough to withstand a hacker attack, resulting in a major data breach. I never had to change my Prognocis password once in the whole six years I used the program. Hard to isolate any pros from among the mountain of cons, but I'll try. Based on my experience, if Prognocis was the only EHR out there, I would skip it and use paper charts. Bottom line is their management of our data cost our practice thousands of dollars. Stay away from Prognocis! Their customer support is abysmal and getting any response from them is like pulling teeth.
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